1. What is the average lead time for orders? Generally, it takes about 4 weeks. If there are any urgent orders for projects, we will do our best to expedite the process and deliver faster. However, for OEM orders, the lead time may be slightly longer on the first order due to the need for additional time to communicate requirements and confirm artworks.
2. What are your payment terms?
Our policy requires a minimum 30% deposit before production, with the remaining 70% to be paid before the shipment date. We also accept L/C (Letter of Credit) as a payment method.
3. How do you ensure the intactness of my goods during transportation?
We take great care in packing our products to ensure their safety. For example, we use strong export cartons stuffed with enough foam/bubble wrap, and inner boxes for air shipments or express deliveries. Optional pallet packing can be used for LCL sea shipments to provide better protection.
4. What is your delivery term?
We quote and deliver on the FOB Huangpu term (except for small orders, which may be on EXW terms). We can also provide CIF, C&F, or even door-to-door delivery options upon request, and we will provide an additional quote for the shipping cost.
5. What is your warranty and after-sales service policy?
Our warranty period could be up to 2 years. Considering the long transit time for overseas customers, we offer a two-and-a-half-year warranty from the production date based on the serial numbers. For any product failures (excluding human error), we will provide free spare parts and instructions for repair.
6. What sets you apart from your competitors?
Our advantage lies in our expertise and experience of over 10 years in the commercial audio industry. We excel in listening to our customers, understanding their needs, and providing the right solutions with reliable products. With dedicated R&D and proficient production teams, we have succeeded in offering innovative and sophisticated audio equipment with cutting-edge technology. Our core focus in business cooperation is to ensure our customers' success and profitability.