Q: 1. How long do you need to prepare my goods? A: 3-5 days for battery materials. 5-25 days for equipment
(based on different models and quantities).
Q: 2. Can we have our logo or company name to be printed on products or packages?
A: Sure. your logo could be printed on your products by hot stamping, printing, embossing, UV coating, silk-screen printing, or sticker. To explore the market better and provide more convenient services to global customers, we sincerely invite overseas agents to create a bright future together.
Q: 3. How can I install and operate the machine by myself?
A: Our system R&D is based on an integrated development view. when you get the machine, just need to connect it to the electrical power, and then the machine can work. because the English software was installed on this machine. what you need to do is learn the software usage, and the complete English user manual will be coming to you with the machine.
Q: 4. How to get technical support after purchasing?
A: Our factory provides online technical support in English, you can easily catch us online by Skype, WeChat, and Email, if you need any remote assistant support, then we will support
you though Team Viewer.
Q: 5. What's the warranty for the items?
A: We are very confident in our products, and we pack them very well, so usually you will
receive your order in good condition. Any quality issue, we will deal with it immediately. Warranty for equipment is 1 or 2 year (12 or 24 months depends on the type of products), If the equipment parts are damaged due to non-human factors within one year, we will provide replacement parts free of charge.