Q1: Are you a trading company or a manufacturer?
A1: We are a professional manufacturing factory that integrates design, research and development, production, sales, and after-sales service.
Q2: What types of products can you provide?
A2: Advertising lightbox, vacuum molded lightbox, crystal lightbox, glass lightbox, drawing lightbox, LED luminous text, backlighting luminous text, mini luminous text, neon light, borderless luminous text
Q3: Can you make all the neon lights?
A3: Yes, whether it's acrylic board or painted board, monochrome or colored, there are hollowed out, full board, or acrylic board shapes available. This is your customizable neon sign one-stop shop - let's turn your vision into reality!
Q4: How do you ensure quality?
A4: Before production, we always conduct pre production sample testing, ensuring the quality of each step by professional designers and experienced engineers, and conducting strict final inspections before shipment.
Q5: Do you provide samples? Is it free or extra paid?
A5: Yes, simple products can provide free samples, while complex products depend on the product and do not require payment for shipping.
Q6: What is your delivery time?
A6: Customized products, samples take 5 days, small batch orders take 7-10 days. Large quantity orders take 15-20 days, and the specific delivery time depends on the quantity.
Q7: What are your payment terms?
A7: Payment<=3000 USD, 100% advance payment. Payment>=3000 USD, 30% T/T advance payment, balance before shipment.
Q8: How long is the warranty period for your product?
A8: We can promise that our company's products have a one-year warranty period. During the warranty period, if there are any quality issues, we will repair or even replace them for you free of charge.