2.Q: How to guarantee the quality of the machines?
A: Our products have passed ISO 9001-2000 certification. We have 20 years of experience in machine manufacturing and are constantly updating our technical concepts and applications.
3.Q: When do you ship?
A: We usually ship within 10 days after we receive full payment from the buyer.
4.Q: What are the payment terms?
A: Payments under $1000 require full payment. For payments over $1000, the advance deposit is 30% via T/T and the balance before T/T shipment is 70%. Other transaction options are also available.
5.Q: Can you provide videos?
A: We can send you a video, please contact me.
6.Q: What are your warranty terms?
A: We provide 12 months warranty for all quality issues.
7. Q: How do I install and maintain the machine?
A: We can provide you with videos, emails, pictures ..... , teach you to install or maintain the machine. If it is a large project, we can arrange an engineer to your country to help you install or maintain the machine. If you need spare parts, we can provide them free of charge or at cost price, but you need to pay the courier fee.
8.Q:Allocation and training of engineers?
A: We can provide manuals, working videos, installation videos and pictures first, or we can assign engineers to go abroad to install or train machines for users.
9.Q: Do you provide customized service?
A: We can provide customized service (color, LOGO, size, material, etc.).
10.Q: Can we visit your factory?
A: Yes, you can visit our factory anytime.
OUR SERVICES
1.24 hours online service.
2.Email: xiangruimachinery88@gmail.com
3.Can be customized according to customers' requirements.
4.Please check again before shipment.
5.Ship on time.
6.We can test the machine before shipment if customers need.
7.The more you need, the cheaper the unit price.
8.Help customers to ship.
