Q1: When will my order ship after purchase and how long does it take?A:All in stock inventory will ship with in 1-3 business days
after purchase, except for special order items. Shipping time will range based on the choice of your shipping method, most ocean freights can take anywhere between 30-45 days before delivery, on the other hand air freights is much faster and delivery can be as fast as 7 business days.
Q2: What Can I Return?
A:If you are not completely satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 7 days of delivery.Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.The following two exceptions for items that cannot be returned, we could discuss the solution together accordingly.
1. Shipping DamageBamboo packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. The buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. The buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse a shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt
without any notation indemnified the carrier as well as Bamboo from any further damage claims. The discovery of damages after a clear delivery becomes the responsibility of the customer.
2. InstallationAll products require professional installation. The buyer understands that some products may require modifications for correct fitment. Minor adjustments may be necessary as part of the normal installation process. All carbon fiber products will not sustain heavy force or weight, for they could be cracked by such force or weight. Bamboo has made an effort to produce all its aftermarket products to fit the original factory vehicles as closely as possible. However, some occasional prepping may be necessary for an ideal fit. The buyer needs to perform these steps to
his/her satisfaction before installation. If the buyer wishes to paint the products, he or she must prefit the parts to the
vehicle before painting to ensure proper fit. There are absolutely no returns on painted products.
Q3: How to make our business long-term and good relationship?
A:We keep a best quality and competitive price to ensure our customers benefit .We can provide all the services you need to export from China. We respect every customer as our friend no matter where they come from and we would like to build up friendship.We aim to be our clients' reliable partner in China!
Q4: How about your delivery time?
A: Generally, it will take 10 to 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q5: What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q6: Can you produce according to sample or technical drawing?
A: We have very professional engineers who can well study samples and drawings. So we surely can produce according to samples and technical drawings.
Q7: How about the warranty?
A: Normally, warranty is 12 months after you receiving the goods. For some special products the warranty is longer.
Q8: Do you make custom parts for my car?
A: We are able to make most parts in carbon fiber. We are interested in custom jobs in the form of special orders with quantity. If you would like to obtain more information, you can email to wang@bambooautoparts.com
Q9: What's your advantage? Why we choose you?
A.1)Great production capacity sustainable supply.According to customer requirements,we support the customized include package.2)We use 100% new materials and the best production process,in consequence our defenctive rate is lower than 0.01%.
Q10: What services can we provide?
Accepted Delivery Terms:FOB,CFR,CIF,EXW,FAS,CIP,FCA,CPT,DEQ,DDP,DDU,Express Delivery,DAF,DES;
Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;Accepted Payment Type: T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese,Spanish,Japanese,Portuguese,German,Arabic,French,Russian,Korean,Hin
Q11: Are you factory or Trading company ?
Shanghai CS Auto Parts was a trading company in the beginning, after few years working,we are involved in R&D and production with our own mold tooling with co-operative factories for processing and competitive price. We are more inclined to introduce ourselves as an integrated company of industry and trade,outsourcing our production and putting more effort on serving our customers.