Q1: Are you a real factory?
A: Yes, we have been in providing the products in this field for 20+ years.
Q2: Can you design and make as customers' request?
A:We support customization requirements from customers and provide corresponding solutions and services.
Q3: What is the minimum order quantity?
A:We can provide different minimum order quantities according to customer requirements to meet various purchasing needs.
Q4: How can I place an order and get the best price?
A: 1. Please tell us the specifications of the product,such as size,color,quantity,packaging and your port.
2. After all details of the order were confirmed, we will send you our signed and stamped proforma invoice.
3. You can transfer the deposit by T/T(Telegraphic Transfer),Paypal,Western Union,MoneyGram,Credit Card etc.
4. You could also place the order by Trade Assurance on Cooig which will protect your payment secure and benefit throughly.
5. In the receipt of your deposit, we will arrange the production and will send you the pictures of goods after it was finished.
6. The balance payment will be paid after your confirmation, and we will arrange the air freight or sea freight accordingly to the CBM of the goods.
Q5: Can I get a lower price if I make a large order?
A: Of course, cheaper price with large order.
Q6: How do you control the goods quality?
A: 1. After the final confirmation of the order,we would pre-produce a sample before mass production and strictly check the raw material, color and size of the sample.
2. Our salesman would trace every phase of production.
3. After finished the production, our QC will check the overall quality.If not pass our standard will rework.
4. When packing the products, our Packing Department will check the products again.
5. Before shipment, the final inspection will be carried out,and we will send test images and videos.
6. Any small problem happening in our product will be solved at the most prompt time.
Q7: If the quality is not met my request, how do you solve this problem?
A: First of all, we don’t allow any defective products to leave our factory.We do strict quality inspection in every step. But if there is any problem, we will guarantee to solve it within 2 working days after your pictures or videos proof.
Q8: Do you have quality guaranteed?
A:Our product can last for 10 years at least. different products have different life time.Depending on different products and usage environments, Usually we will provide 5-10 years guarantee.
Q9: How is your after sale?
A: After the goods are sent, we will track them in real time and give you timely feedback. After you receive the goods, we will have a dedicated staff to return visits, if there is a problem, we will reply to you within 2 working days.
Q10: What's the lead time?
A: Normally our lead time is 15-30 days after we received the down payment. Urgent order can be negotiated.
Q11: How do we ship the goods?
A:We will quote you the ocean freight, if the goods is not large, it will be loaded by air freight or Express. No matter any ways of transportation, our forwarders will provide professional service to ensure the goods arrives at your place smoothly.
Q12: What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the courier cost. And all the sample cost will be refunded after you place the order.