Q1:What makes me believe you are a reliable company?
A1:We are a company that operates according to the law, we have been issued a business licence by the Chinese government and we have been inspected by Cooig, otherwise we would not be allowed to operate our business online.
Q2:What about your after-sales service?
A2: Our after-sales service will reply you within 10 minutes, usually we will reply you within 3 minutes. Please send us an email: 39648517@qq.com and if the problem is caused by us, we will send you the spare parts for free. If the problem is caused by human,we will also send you the spare parts,but you should pay the delivery cost.
Q3:Do you provide customised service?
A3:We have the ability to provide customised services, including logo printing on products and outer packaging design.
Q4:If I don't have a drawing, can you give me a quotation?
A4:Yes, a quotation will be given based on the product details or photos you provide.
Q5:What is your product warranty?
A5:We can provide 12-24 months after-sales service. Please email for help: 39648517@qq.com.
Q6:Does the price include shipping and other charges?
A6:No. Prices do not include taxes, levies and other charges, including sales, use, consumption, value-added and similar taxes or charges levied by any governmental authority, international shipping charges, forwarding agents and brokers' fees, bank charges, consular fees and documentation fees.
Q7:Who is responsible for VAT and other taxes?
A7:As VAT and taxes vary from country to country and you will have to pay them yourself, our prices do not include VAT and taxes.