1. Q: Are you a factory or a trading company? A: Our factory was established in 2015 and has nearly 200 workers.
2. Q: Where is your factory?
A: Our factory is located in Jiangsu.
3. Q: What is your delivery time?
A: For standard size models, we have sufficient material inventory, less than 500 pieces, 3-7 days will be fine; For custom models, the delivery date depends on the quantity. Generally, it's 7-15 days. 4. Q: What are the terms of payment?
A: 40% of the deposit, the balance will be settled by T/T before delivery.
5. Q: What are trade terms?
A: In general, we use EXW or FOB. Other terms are negotiable.
6. Q: Do you have a minimum order quantity?
A: We have no minimum order quantity. However, if you have no other goods to share containers with and the quantity is less than 10 pieces, we sincerely recommend that you buy in the local market. Because international shipping can be very expensive.
7. Q: Do you have samples?
A: Yes, samples are available at any time. But due to the large size, if you just want to check the quality, we recommend you check some raw materials. If you need to ship containers together recently, then you can buy as many as you want.
8. Q: What if you encounter problems during installation?
A: We will provide detailed installation instructions for each type of rack. If necessary, we can also ask engineers to pass
Teach you by phone, face to face or video.
9. Q: Can you produce products with OEM and ODM designs?
A: Of course, we have a lot of experience in customizing shelves.
10. Q: What are the main frame and additional frame?
A: The difference between these two types of racks is that they stand upright. The main frame is a starting frame with 2 columns, and the additional frame is a continuing frame with only 1 column.
11. Q: What's your packing?
A: Usually, storage shelves are flat-wrapped with bubble wrap. Available according to customer
Wooden boxes and other packing are required.
12. Q: What if we cannot install or do not have an installer?
A: For shelf mezzanine floor cases or large projects, we can provide our technicians to guide the installation work if required. In addition, we have a professional installation team to handle the installation. So, please don't worry.
13. Q: What is the warranty?
A: From 3 to 5 years
14. Q: Can we pay by credit card or Cooig platform?
A. Yes, you can. TT is very popular.
15. Q: Which loading port is near you?
A: Shanghai Port or Lianyungang port. If your freight forwarder is in Shanghai, we can also ship them to their warehouse.