Q1. Can I have a sample order for products?
A: Yes, we support sample order to test and check quality. Mixed samples are acceptable.
Q2. How about the lead time?
A:Sample order needs 1-3 days, formal order needs 1-2 weeks.
Q3. Do you have any MOQ for the order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long it will come to me?
A: We usually ship by DHL, UPS, FedEx or TNT.Railway and sea shipment is also optional.
Estimated delivery time is up to each country and each shipping method.
It usually takes 3-5 days by airshipping.
Q5. How to proceed an order for products?
A: First,please let us know your exact requirements.
Second,we quote according to your requirements.
Third,customer confirms the samples and arrange deposit for formal order.
Finally,we arrang the production and send them to you before getting payment balance.
Q6. Is it OK to put my logo on labels?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-3 years warranty to our products.
Q8: How to deal with the complaints?
A: First, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Second, during the guarantee period, we will send new products with new order for small quantity or we could negotiate.
For more question,please feel free to contact us anytime. Thank you !