A: Extreme is an OEM and an ODM jewelry manufacturer with more than 15 years experience. We are seated in Dongguan, Guangdong China, where gathers the most and best jewelry factories and craftsmen. Together with other efforts and strength, we are able to provide our clients with high quality fine jewelries.
2. I want to check your quality, could I order samples? Do you provide free samples?
A: Yes, sample orders are available for MOQ one piece as long as we have them in stock. We
don't provide free samples, however, we could provide you with a few other products with no extra charge (if we have them in stock) as recommendations based on the samples you choose. Client is responsible for delivery charges of shipments.
3. What is your Minimum Order Quantity?
A: The MOQ of solid gold jewelry is 1 piece, the MOQ of 925 sterling silver jewelry is 30pcs. For custom made designs, MOQ differs from products and materials. You are always welcome to contact us for your particular request.
4. How do you ship? A: We ship our products worldwide via DHL, FedEx and UPS. FedEx will be used if not instructed otherwise. If you have concerns regarding whether your location is deliverable, please contact our sales rep to confirm.
5. Do you cover freight insurance for the parcel?
A: To provide the most cost-effective products for clients, we generally DO NOT include freight insurance expenses in our quote. If client requires insurance against loss or damage during shipping, an extra 0.4% of invoice/customs declared value will be charged to get a full refund if the parcel got lost or damaged.
6. What’s the lead time?
A:products in stock, we can ship them out in 2-5 days after 100% QC check. For products out of stock, it will take approximately 1-2 months to ship out depending on the production schedule. For custom made new products, it will take approximately 1-3 months to ship out. Please note: this period may vary greatly based on material, on-going communication, sampling confirmation and production schedule.
7. Can you put our logo on your products?
A: Currently our products are without any logo, but some are marked with material type. All of our products are packed individually in transparent bag. Customers can use boxes or bags with their own logo for re-packing.
8. Do you sell by pair or by piece?
A: It depends on your demands, we can sell by single or pair.
9. Which material is the most popular among your products?
A: Our products are made of solid gold (9Kt, 10Kt, 14Kt, 18Kt, and 24Kt).Our clients favor different materials based on their targeted market and customers. Please consult our sales rep if you want to customize products in other materials.
10.What certificates do you have?
A: Getting verified/certified is a way to show our workplace, production process, products, services, etc., meet standards set by certain professional industrial associations, and is a on-going process. Currently we have been verified by SGS ISO9001, RJC, INTERTEK, SQP and Workplace Conditions Assessment, which demonstrate our ability to consistently provide products and services that meet customer, employee and professional regularities’ requirements from different perspectives.