Q1: What types of hardware products does SHIBEDE offer?
A1: SHIBEDE mainly deals in door hardware, glass hardware, and customized hardware products. Our products include door locks, door hinges, glass door clips, glass fixators, and various hardware accessories customized according to customer needs.
Q2: What materials are used in SHIBEDE hardware products?
A2: Our products come in different production materials for customers to choose from:
Aluminum alloy, zinc alloy, 304 stainless steel, and copper
Q3: Can your products be customized?
A3: Yes, we offer customized services. Customers can customize hardware products according to specific needs and design requirements. Our technical team will work with you to ensure that customized products meet your expectations.
Order and Delivery
Q4: What is the order processing and delivery time?
A4: The order processing time is usually 3-5 working days, and the specific delivery time depends on the product production cycle and the delivery method based on your geographical location. We will arrange shipment as soon as the order is confirmed and provide logistics tracking information.
Quality and after-sales service
Q5: How does SHIBEDE ensure product quality?
A5: We have a comprehensive quality control system, strictly controlling every step from raw material procurement to finished product delivery in accordance with international quality management standards. Our products undergo strict testing and inspection before leaving the factory to ensure quality.
Q6: What should I do if there is a problem with the received product?
A6: If you receive any quality issues or discrepancies with your order, please contact our customer service team immediately. We will provide you with a replacement based on specific circumstances.
Q7: Do you provide after-sales service?
A7: Yes, we provide comprehensive after-sales service. Whether it's product installation, technical support during use, or after-sales maintenance, our technical team will provide you with professional assistance and support.
Other issues