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Q1.could you provide OEM&ODM service? Yes,We are focusing on improving video processing technology and video analyze technology ,provide the advanced monitor products,technical solution and professional premium service world-wide,offer OEM&ODM service.Also our R&D team have rich experience in ODM&OEM. Q2.Are you manufacturer or treading company? We are a manufacturer located in Shenzhen,China,you are welcomed to visit our factory. Q3.How does you ensure the quality of products? All goods are 100% inspected before shipping, we do at least 5 test, including In-coming raw material test, sample test then bulk produce, functional test, burn-in test, appearance inspection. Q4.Do you offer free sample? Yes, we offer free samples. But you would pay sample fee firstly and sample fee will be returned when massive order is placed. Q5.How to order from us? 1. Please confirm the model numbers and quantities that you would like to purchase to our sales person, or email to us. 2. We will send you a Proforma Invoice to specify net cost of mentioned goods and other relevant charges once you confirm the order. 3. After you arrange the payment and send us your bank slip, we will put your order down to production, and let you know the ready date in 2 days. 4. When the goods are finished, we will send them by air express, or by sea, or other available shipping methods appointed by customers, and let you know the tracking number and estimated time of arrival. Q6.MOQ for products 1. For the first order, we have no limit for the quantity. 2. From the second order, the MOQ is 100pcs.But small order is also welcomed; Q7.Payment Terms T/T, Western Union, PayPal 1. Under T/T, there will be USD35.00 bank charge for each individual remittance. 2. Under PayPal, there will be 4% PayPal fee for each individual remittance. 3. We can put customers' orders down to production once we get the bank slip copy. 4. If order value less than 2000USD, we should get 100% payment before production; If order value more than 2000USD, we accept 30% deposit before production and the balance should be paid off before delivery. Q8.Lead Time 1. Sample order can be delivered from our factory in 3 working days. 2. General order can be delivered from our factory in 3-5 working days. 3. Big order can be delivered from our factory in 15-35 working days at most. Q9.Technical Support We have strong R&D team to support our customers, and if you have any question for the technology of our products, please email to us, reply will be sent to you immediately; Also if you have any doubt for the information on our website or any feedback for the quality of our products, please email to us, and thanks for your all comments in advance. Any questions,you could send me email to have a talk,thank you!