OEM ODM logam presisi tinggi CNC mengubah bagian penggilingan kustom aluminium baja nirkarat bagian kuningan layanan mesin CNC

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Q: What types of hardware products do you manufacture?
A: We manufacture a wide range of hardware products, including screws, bolts, nuts, hinges, locks, and various metal fittings. Our product catalogue covers different materials such as stainless steel, carbon steel, and brass, to meet diverse customer needs.
Q: Can you provide product specifications and drawings?
A: Certainly. For each of our products, we can offer detailed specifications including dimensions, thread sizes, material grades, and surface finishes. We also have professional CAD drawings available upon request to assist you in understanding the product design and dimensions precisely.
Q: Do you offer custom-made hardware products?
A: Yes, we have a strong R&D and production team that can develop custom hardware solutions according to your specific requirements. Whether it's a unique design, special material, or modified dimensions, we can work with you to create the perfect product. Please provide us with your detailed customization needs, and we will offer you a tailored solution and quotation.

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Q: What is your production lead time?
A: For standard products in stock, we can usually ship within 3 - 5 business days. For custom orders, the production lead time depends on the complexity and quantity of the order. Generally, it ranges from 15 - 30 days. We will provide you with a detailed production schedule and keep you updated on the progress throughout the production process.
Q: How do you handle shipping and delivery?
A: We have established long-term cooperation with reliable international shipping companies. We can arrange for sea freight, air freight, or express delivery according to your requirements and the urgency of the order. We will provide you with shipping quotes and estimated delivery times for different shipping methods. The shipping cost is usually calculated based on the weight, volume, and destination of the goods. We will also take care of all the necessary shipping documentation and customs clearance procedures to ensure a smooth delivery process.

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Q: How do you price your hardware products?
A: Our product prices are determined based on factors such as raw material cost, production process complexity, order quantity, and market conditions. We offer competitive prices and can provide you with a detailed price breakdown upon request. For large quantity orders, we usually offer volume discounts to help you reduce costs.
Q: What payment methods do you accept?
A: We accept various international payment methods such as T/T (Telegraphic Transfer), PayPal, and L/C (Letter of Credit). For T/T, we usually require a partial payment as a deposit before production starts, and the balance is paid before shipment. PayPal is suitable for small value orders. L/C is a more secure payment method for larger transactions and is widely used in international trade. We will provide you with detailed payment instructions and guidance to ensure a smooth payment process.

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Q: What kind of after-sales service do you provide?
A: We offer comprehensive after-sales service. If you encounter any quality issues with our products, please contact us immediately with relevant evidence such as photos or inspection reports. We will assess the situation and offer solutions such as product replacement, repair, or refund based on the specific circumstances. We also provide technical support and product usage guidance to help you make the best use of our hardware products.
Q: How long is the warranty period for your products?
A: Our hardware products generally come with a 1 - 2 year warranty period, depending on the type of product. During the warranty period, we will be responsible for any quality problems caused by manufacturing defects. However, the warranty does not cover damage caused by improper use or force majeure events.