Q1. Can I have a sample order?
A: Sure, sample orders are acceptable, better to check quality or market in your side.
Q2. What's the sample and goods lead time?
A: For samples, can be sent out within 1 day, sample with logo or custom designs , 7-10 days, bulk order is 20-25 days.
Q3. Do you have any MOQ limit?
A: MOQ is requested for customized order.
Q4. How do you ship the goods and how long does it take to arrive?
A: Orders can be shipped by sea(25-35days), by air (5-10 days), by express (5-7 days) and by Rail (15-20 days), According to your order quantity, we will choose the best way for your orders.
Q5. How to proceed an order?
A: First, confirm your requirements. Second, we make the quotation accordingly. Third, customer confirm the sample and artworks of the bulk order, then pay deposit for formal order. Fourth, production be arranged, after production finished & before shipment, balance should be done. Fifth, delivery be arranged accordingly.
Q6. Is it OK to print my logo on the product?
A: Yes. Please provide the logo AI file so that our designer can make the mock up for your approval.
Q7: Can you support custom packing?
A: Sure, custom polybag with warning text, gift box or display box are all available.