1. Minimum order quantity?
Our company is an Internet of Things technology company integrating independent research and development, production and sales. Wecan provide you with a complete software and hardware solution with verification functions such as face recognition, QR coderecognition, NFC/RFID card swiping, fingerprints, etc., such as: whole machine customization, communication interface customization, wire customization, protocol customization, lighting control, screen UI, hardware business functions, software applications, integration with third-party platforms, Android system development, software platform customization, firmware development, API interfaces, SDK, etc. The specific order quantity depends on the specific requirements. The modification of standard products starts from 100 units. For specific situations, please contact our sales engineers.
2. Quality management system? How many CE and FCC certifications do you have respectively? How long is the warranty period? How long is the guarantee period?
We have passed ISO9001, ISO 14001, and 89 CE/FCC certifications, etc.; the warranty period for our products without screens is two years, and the warranty period for products with screens is one year; the guarantee period for all products is five years.
3. Do you regularly undergo third-party audits?
Currently, we have not arranged regular third-party audits. However, we always uphold the principles of openness and transparencyand will consider introducing such an audit mechanism if necessary in the future.
4. Do you provide after-sales support?
Undoubtedly, we attach great importance to after-sales support. We not only provide after-sales services but also offer pre-sales technical consultation and technical solutions. We have two experienced and responsive pre-sales and after-sales teams. From the moment you encounter us, we can provide you with 7×24-hour services through Cooig International Online Customer Service, WhatsApp, Skyp, WeChat, phone call, email, etc., and promptly solve any problems you encounter.
5. End-to-end service? Do you provide products, deliver products? Installation?
We provide product delivery. Currently, only Germany overseas can provide installation.
6. Have you conducted case studies of similar projects in the past?
In the smart subway and high-speed rail industries, where the requirements for product performance and reliability are the
highest, the company's intelligent passage products have a market share of more than 65%. Moreover, it is in a leading position in the field of intelligent buildings. The smart access control products of Tencent, Cooig, ByteDance, Vanke, BYD, etc. are widely used in leading technology parks. During the epidemic, it provided self-developed comprehensive access control management platforms and hardware equipment for the two large-scale health stations of 6,000 and 10,000. The company has always aimed at the global market, adhered to independent research and development and innovation, and built a well-known brand in the era of intelligent IOT.
7. Which devices support secondary development? What are the specific requirements? (Applicable to all product series)
All our devices support secondary development, albeit with differing methods. We can provide clients with SDKs and demos in commonprogramming languages like C/C++/VB/C#/JAVA. Additionally, we offer communication protocols for serial port and Wi-Fi. Note that development support is currently limited to Windows and Android systems, with Bluetooth devices having iOS samples and source code available. Other environments are temporarily unsupported. For serial port devices, development can be done directly through communication protocols. On Android, root access is required, and sometimes manual permission granting may be needed if root access is incomplete. Permissions required for our devices include: CHMOD –R 777/DEV/BUS.
8. Which microcontroller is recommended? (Applicable to all product series)
Devices with TTL serial port/RS232/RS485/Wiegand interfaces can be used with microcontrollers. Recommend the corresponding product
based on the customer's hardware platform and interface requirements.
9. Does our product support Arduino? (Applicable to all product series)
Arduino, being a hardware platform based on microcontrollers, is fully supported, as explained in the previous question.
10. May I ask if your company has an API calling interface?
Our access control product API interface is a shining star in the field of security protection, providing your premises with
impeccable protection.Highly accurate identification ability: Whether it's face recognition, dynamic QR code recognition or access card recognition, our API interface can perform rapid and accurate verification with astonishing accuracy. For example, in a dimly lit environment, the face recognition function can still clearly identify users to ensure that only authorized personnel can pass smoothly. Strong compatibility: With a wealth of API interfaces, protocols for the device, PaaS and SaaS sections can be provided separately. It is perfectly compatible whether on the mobile side, the web side or various other platforms, providing you with a consistent high-quality service experience. Real-time response and efficient passage: It achieves a millisecond-level response speed, allowing smooth and unobstructed passage
of your personnel. Even during peak hours when a large number of people are entering and exiting, it can quickly handle requests to avoid congestion and waiting.
Flexible customization and expansion: It can be customized according to your specific needs. Whether it's setting specific
permission levels, time period restrictions, or integrating with other security systems, it can all be easily achieved. For
instance, you can set different access permissions and passage times for employees of different departments.
Convenient management and monitoring: Through the API interface, you can easily achieve remote management and real-time monitoring of access control devices. No matter where you are, you can keep track of the usage of access control at any time and detect abnormalities in a timely manner and take measures. Continuous update and optimization: Our R & D team constantly updates and optimizes the API interface to adapt to the changing security requirements and technological developments. Choosing our access control product API interface means choosing a reassuring, convenient and efficient security guarantee, building an impregnable defense line for your premises.