Q1: Are you manufacturer or trading company? A1: We are 100% a manufacturer.
Q2: What types of pet products do you offer?
A2: We provide a wide variety of pet products including pet harness, collar, leash, toys, bedding......
Q3: Do you offer OEM/ODM and customized service?
A3: Yes, we do. Talk to our sales team, they will help you.
Q4: What are your shipping methods?
A4: We offer various shipping methods including sea freight, air freight, and Express
delivery.
Q5: How long will it take to finish the order?
A5: Usually it takes about 30 days, depends on order quantity. We will offer you a lead time while sending quotation.
Q6: How are your prices determined?
A6: Our prices are based on several factors including design, material, quantity...... We
offer competitive prices and discounts for large orders. We also regularly review our prices to ensure they are in line with market trends.
Q7: What payment methods do you accept?
A7: We accept payment by T/T (bank transfer), L/C (letter of credit), and Western Union.
Q8: Do you provide after-sales service?
A8: Yes, we provide after-sales service to ensure your satisfaction with our products. If you have any questions or concerns after receiving your order, please feel free to contact us. We will respond to your inquiries within 24 hours.
Q9: What if I have a problem with my order?
A9: If you have a problem with your order, please contact our customer service team as soon as possible. We will do our best to resolve the issue quickly and efficiently. We may offer a replacement, refund, or other solutions depending on the nature of the problem.
We hope this FAQ has answered some of your questions. If you have any other questions, lease feel free to contact us. We look forward to working with you