1. | Q: Why Choose us? A: 1. We are a professional wooden toy supplier and have been working in these industries for more than 20 years experience. 2. About the price, we can supply the lowest price with the best quality if you cooperate with us so that we can inspect the products and gather the products for you to save you time and money. 3. We can make by order the best quality & best service at a competitive price by offering the perfect after-sale service. However, we can customize logos, and OEM orders are all available and welcome.
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2. | Q: How about the sample policy? A: We can supply the sample for free if we have it in stock anyway. The customers need to pay the cost of the courier. |
3. | Q: It would be possible if we can add or delete some items on the order? A: Of course. However, the customer needs to inform us before our production line is started after receiving the order confirmation. |
4. | Q: Who are we? A: We are a Manufacturer, a Trading company in Thailand that has experience in these industries for more than 20 years. Our main product is a wooden game, wooden puzzle, brain teaser, scrabble tiles, wooden brain teaser traditional board game. |
5. | Q: Can I visit your company: A: Very welcome any clients from any country. It would be great if you could inform us of the tentative date and time of arrival so we can make an appointment in advance. We will be required to make sure that we will be of our best service. |
6. | Q: What about your delivery time? A: Our lead time is around 15-45 days after payment we will start the production process anyway. It can be negotiated based on order quality and production schedule. |
7. | Q: Do you support customization? A: We have a service of product customization for you following the unique requirements that you expect to see on the product. |
8. | Q: What more........... A: You just simply send your inquiries, and we will send our quotation as well as our proposal for your reference. Please feel free to contact us and we are at your service and look forward to hearing from you. |
9. | Q: What material do you use? And is it sustainable? A: We use only the nature of monkey pot wood. And yes! It’s sustainable cause its economy of wood revolves around planting. |
10. | Q: How long will I get the product? How long of the production time? A: For small orders spending time producing for 5-10 days and 25-30 days for big quantities. |
11. | Q: When did you ship my order? A: Normally, 10-30 days after receiving your payment, but it can be negotiated based on order quantity and production schedule. |
12. | Q: What is your term for packing? A: Generally, we pack your goods in neutral white boxes and brown cartons and cover the product with shrink-plastic wrapping. If you have a legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters. |
13. | Q: Does the material environmental? A: Professional and certificated materials are beneficially taken to BSIRI full range. Every new product will be sent to do EN71 testing. Strong Design Team: We have a professional design team. All illustrations are done initially by our illustrators. We duly have 2-3 new items every month. Keep following us for more new ideas. |
14. | Q: Are you a factor Trading company? A: Yes, we are a professional Manufacturer |
15. | Q: How is your quality control? A: Our quality control steps include: (1) Confirm everything with our client before moving to source and production; (2) check all the materials to ensure they are correct; (3) Employ experienced workers and give them proper training; (4) Inspection throughout the whole production process; (5) Final inspection before loading. |
16. | Q: What are your terms of delivery? A: EXW, FOB, CFR, CIF, DDU. |
17. | Q: What is your product warranty? A: We guarantee all of the products shipped are qualified. If there are any defects or broken parts, kindly please take photos and send them to us for approval. Then we'll send the replacement according to the actual conditions. |