1. Product Safety and Reliability
Q: Are your safes secure? How do you ensure their quality?
A: Our safes undergo rigorous safety tests, including fire resistance, theft prevention, and damage resistance, to meet international safety standards. Each safe is subjected to strict quality control and testing before leaving the factory to ensure its safety and durability over long-term use.
Q: Can your safes resist fire and theft?
A: Yes, our fireproof safes have passed high-temperature tests and can effectively protect against fire damage for a certain period. Our anti-theft safes feature multiple layers of security to resist violent destruction.
2. Pricing and Value
Q: How are your prices? Do you offer good value for money?
A: We offer competitive pricing while ensuring high quality and safety. Based on the features, customization needs, and quantities you choose, we provide the most reasonable quotation, ensuring you receive high-quality products within your budget.
Q: Can I get a discount or special offer?
A: For bulk purchases and long-term partners, we offer flexible discount schemes. Specific discounts can be negotiated depending on the order details.
3. Delivery Time and Logistics Costs
Q: What is your delivery lead time?
A: Our standard production lead time is 15 to 35 days, depending on the order quantity and customization requirements. For in-stock items, we can ship within 3 to 7 days. We also provide expedited services for urgent orders to meet your deadlines.
Q: Are logistics costs high? How are they calculated?
A: Logistics costs depend on the product's size, weight, and your location. We will recommend the most cost-effective shipping method based on your needs and minimize additional fees. For international shipping, we work with flexible options like DHL and FedEx.
4. After-Sales Support and Service
Q: What kind of after-sales service do you offer?
A: We offer a two-year limited warranty that covers issues during normal use. Additionally, we provide online technical support and timely repair services, ensuring peace of mind during product use.
Q: What should I do if the product has a problem?
A: If a quality issue arises within the warranty period, we will replace or repair the product free of charge. Our after-sales team will respond promptly based on the urgency of the issue.
5. Customization and Flexibility
Q: Can you customize the products? What is the customization process?
A: Yes, we can customize products based on your brand and requirements. You only need to provide details such as logo, color, and dimensions, and our design and production team will create tailored solutions to meet your expectations.
Q: What is the minimum order quantity (MOQ)?
A: We support flexible order quantities, with the specific MOQ depending on the product type and customization requirements. For long-term partners, we are open to providing more flexibility.