Q1: How can I get the training after I order the machine?
A1:
A)Machine manual and operation CD will be supplied with you for each machine
B)We have processional engineer team to supply 24 hours service online
C)Engineer available to service machine oversea
D)Welcome come to our factory to get training in any time
Q2:Do you arrange shipment for the machine?
A2:Under CFR or CIF terms, we are responsible for shipping from China port to the destination port. Under FOB/EXW terms, clients shall arrange shipment by themselves or their agent.
Q3:How is the packing?
A3:Water-proof plastic film package with foam protection in each corner.
Solid Seaworthy Wood Box Package with Steel Belt.
Save space as much as possible for container loading.
Q4:Are you a factory or trading company?
A4:We are professional manufacturer specialized in all kinds of cnc laser and welding machine with 15 years production experience.
Q5:Where is your factory located? How can I visit there?
A5:Our factory is located in Jinan City, Shandong Province. It will take 20 mins from jinan international airport; 2 hours from Beijing, 4 hours from Shanghai.
Q6:Can you do OEM?
A6: Yes, we can do OEM products. It's no problem.
Q7,How can I get some samples?
A7:We can make samples as per your detailed requirements or own design.You can arrange a RPI (remote pick-up) service upon Fedex,UPS,DHL, TNT, etc. to have the samples collected; or inform us your DHL consignee account No.
Q8: I never use this kind of machine before, is it easy to learn?
A8:User-friendly English manual and operation video will be sent together with the machine. If there is still any question, we can talk through phone or whatsapp.Moreover, you could come to our factory to learn how to use it before shipment. Our technician will give you professional guidance.
Q9: How could I know if this machine is suitable for me?
A9:Before ordering, we will provide every details of the machine for your reference, or you could tell us your detailed
requirements,our technician will recommend the most suitable machine for you. Furthermore, we can make a sample in advance for you to check if your drawing is provided.